Privacy Policy

Effective Date: 03/07/2026

Review Date: 03/07/2027

March Services Care (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

March Services Care

CQC-registered home care provider

Email: admin@marchservices.co.uk

 Website: www.marchservicescare.com

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following information:

Clients and Families

• Name, address and date of birth

• Contact details

• Emergency contact details

• Care needs assessments and support plans

• Relevant medical and health information

• GP and healthcare professional details

• Payment and invoicing information

Staff and Applicants

• Personal and contact details

• Right to work documentation

• DBS information

• Employment history and references

• Training and compliance records

Information from website visitors

• Enquiry form submissions

• IP address and browser data

• Cookie usage information

Information submitted through enquiry forms 

• Name 

• Phone number 

• Email

3. How We Use Your Information

We use your information to:

• Deliver safe, effective care services

• Complete assessments and care planning

• Communicate with clients, families and professionals

• Meet CQC and legal requirements

• Manage payments and invoicing

• Recruit and manage staff

• Respond to enquiries, feedback and complaints

4. Lawful Basis for Processing

We process personal data under:

• Consent

• Contractual necessity

• Legal obligation

• Vital interests

• Legitimate business interests

Special category data (such as health information) is processed only when necessary for care delivery and safeguarding.

5. Data Storage and Security

We ensure that:

• Data is stored securely (digital and paper)

• Access is limited to authorised staff

• Password protection and encryption are used

• Staff receive data protection training

• Records are retained only for required legal periods

6. Sharing Information

Information may be shared when necessary with:

• Healthcare professionals

• Local authorities and safeguarding teams

• The Care Quality Commission (CQC)

• Payroll, accounting and IT providers

We never sell personal data.

7. Data Retention

• Client records: retained in line with CQC guidance

• Staff records: retained in line with employment law

• Financial records: minimum of 6 years

All data is securely destroyed when no longer required.

8. Your Rights

You have the right to:

• Access your data

• Request correction

• Request deletion (where applicable)

• Restrict or object to processing

• Data portability

• Withdraw consent

Requests should be sent to:

admin@marchservices.co.uk

9. International Transfers

We aim to store and process personal information within the United Kingdom.

Where third-party providers store information outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR.

10.Third-Party Services 

We may use trusted third-party providers to help operate our website and business, including services for:

• website hosting 
• email communications 
• accounting 
• payroll 
• recruitment 
• analytics 

These providers only process personal information where appropriate safeguards are in place.

11. ICO Details

Information Commissioner's Office 

Website: https://ico.org.uk/

Telephone: 0303 123 1113

12. Cookies

Our website may use cookies to improve performance and user experience.

You can manage cookies through your browser settings.

Our website uses cookies and similar technologies to:

• ensure the website functions correctly 
• improve website performance 
• understand how visitors use our website 
• enhance your browsing experience 

Where required, you will be asked to consent to non-essential cookies when visiting our website.

You can control or delete cookies through your browser settings at any time.

13. Complaints

If you are unhappy with how your data is handled, please contact us first at:

 admin@marchservices.co.uk

You may also contact:

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk

Tel: 0303 123 1113

14. Policy Updates

This Privacy Policy may be updated periodically.

The latest version will always appear on our website