Last updated: 24.1.2026
March Services Care (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
March Services Care
CQC-registered home care provider
Email: admin@marchservices.co.uk
Website: www.marchservicescare.com
We are the data controller responsible for your personal data.
2. Information We Collect
We may collect and process the following information:
Clients and Families
• Name, address and date of birth
• Contact details
• Emergency contact details
• Care needs assessments and support plans
• Relevant medical and health information
• GP and healthcare professional details
• Payment and invoicing information
Staff and Applicants
• Personal and contact details
• Right to work documentation
• DBS information
• Employment history and references
• Training and compliance records
Website Users
• Enquiry form submissions
• IP address and browser data
• Cookie usage information
3. How We Use Your Information
We use your information to:
• Deliver safe, effective care services
• Complete assessments and care planning
• Communicate with clients, families and professionals
• Meet CQC and legal requirements
• Manage payments and invoicing
• Recruit and manage staff
• Respond to enquiries, feedback and complaints
4. Lawful Basis for Processing
We process personal data under:
• Consent
• Contractual necessity
• Legal obligation
• Vital interests
• Legitimate business interests
Special category data (such as health information) is processed only when necessary for care delivery and safeguarding.
5. Data Storage and Security
We ensure that:
• Data is stored securely (digital and paper)
• Access is limited to authorised staff
• Password protection and encryption are used
• Staff receive data protection training
• Records are retained only for required legal periods
6. Sharing Information
Information may be shared when necessary with:
• Healthcare professionals
• Local authorities and safeguarding teams
• The Care Quality Commission (CQC)
• Payroll, accounting and IT providers
We never sell personal data.
7. Data Retention
• Client records: retained in line with CQC guidance
• Staff records: retained in line with employment law
• Financial records: minimum of 6 years
All data is securely destroyed when no longer required.
8. Your Rights
You have the right to:
• Access your data
• Request correction
• Request deletion (where applicable)
• Restrict or object to processing
• Data portability
• Withdraw consent
Requests should be sent to:
admin@marchservices.co.uk
9. Cookies
Our website may use cookies to improve performance and user experience.
You can manage cookies through your browser settings.
10. Complaints
If you are unhappy with how your data is handled, please contact us first at:
admin@marchservices.co.uk
You may also contact:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Tel: 0303 123 1113
11. Policy Updates
This Privacy Policy may be updated periodically.
The latest version will always appear on our website
